RACGP Urgent Care Webinar Series – Telehealth Triage

29 Jun 2020
7:00 PM (WST)

The advent of telehealth has provided a mode of healthcare delivery that not only ensures patients can access primary medical care, but also removes the risk of viral COVID-19 infection for both patient and clinician. However, risks associated with telehealth have been identified for both the patient and clinician, and in an urgency/emergency situation, the ability of the GP to competently navigate the telehealth consultation is vital.

An emergency primary care presentation is always challenging, this is amplified when managing an urgency/emergency consultation via telehealth. The ability of the GP to effectively carry out a phone or video consultation to a high standard is imperative for prompt diagnosis and referral in an emergency situation.

This webinar is designed to improve patient outcomes by upskilling GPs in the implementation of telehealth within their Urgent Care Clinics.

Learning outcomes
1. Describe the pitfalls of a telehealth consult in relation to a medical emergency
2. Apply decision making protocols in differentiating an urgency from an emergency
3. Develop strategies to determine physiological symptoms via telehealth when physical examination is not possible
4. Outline the importance of obtaining a comprehensive medical history when the telehealth patient is not your own patient
5. Create a checklist to implement when a presentation is deemed an emergency, including coordination and logistics of immediate referral, follow-up and ongoing management

Register here